Last Updated: 16/06/2026
At IKI & KEI, we offer a 60-day return window. Please see our standardized return process below to ensure your request is handled efficiently and in compliance with Google Merchant Center requirements.
1. RETURN WINDOW
- Standard Returns: Returns or exchanges must be requested within 60 days of receiving your item.
- Damaged or Wrong Items: Any defects or errors on our part must be reported within 14 days of receiving the item.
2. ITEM CONDITION
To be eligible for a return, items must meet the following conditions:
- Items must be in their original packaging.
- Items must be unworn, unstained, unwashed, and undamaged.
- All regular priced items and bundle offers are eligible for return. Sale items are eligible for exchange only.
3. FEES & SHIPPING COSTS
- Change of Mind / Wrong Fitting: Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
- Restocking Fee: All refunds for change-of-mind are subject to a 12% restocking fee. This fee will be deducted from your total refund amount.
- Defective/Damaged Items: If the item is damaged or incorrect due to our error, we provide a return shipping label at no charge ($0.00) and will process a replacement or full refund immediately.
4. HOW TO INITIATE A RETURN
To start a return, please contact our support team. Returns are accepted by mail. For damaged items, we require photographs demonstrating the issue to process your request promptly.
5. REFUND PROCESSING TIME
Once your return is received and inspected at our warehouse, please allow 14 days for your refund to be processed. Refunds will be issued to your original payment method.
6. RETURN ADDRESS
All items must be mailed to our Australian warehouse address below:
IKI & KEI Returns
9 Mosrael Place
Rowville VIC 3178
Australia