Last Updated: 16/06/2026
At Iki & Kei (ABN 90 657 455 386), we are committed to providing a secure, transparent, and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, and billing terms applicable to all purchases made on our websites (ikiandkei.com.au, ikiandkei.com and ikiandkei.co.uk).
By placing an order on our store, you agree to the terms set forth below.
1. Accepted Payment Methods
We accept a variety of secure payment options to ensure a smooth checkout process.
You can choose from the following methods:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard and American Express.
- Digital Wallets: For faster checkout, we accept Apple Pay, Google Pay, and Shop Pay.
- PayPal: You can choose to pay securely using your PayPal account.
- Afterpay/Clearpay: You may place an order using your "Buy Now, Pay Later" account.
Note: Available payment methods may vary depending on your location and device.
2. Payment Security (SSL Encrypted)
Your security is our top priority. Our website uses Secure Socket Layer (SSL) technology to encrypt your personal and financial information during the checkout process. This ensures that your payment details are transmitted securely and are protected from unauthorized access.
- We do not store your full credit card number or CVV code on our servers.
- All transactions are processed through compliant third-party payment gateways that adhere to strict data security standards (PCI-DSS Level 1 compliance).
Your payment will be charged at the time your order is placed and successfully submitted.
3. Currency and Billing
- Currency: Prices on our websites may be displayed in your local currency for convenience. However, the final transaction charge will be processed in the store’s default currency as displayed at checkout.
- Total Cost: The total amount required for payment, including the item price, GST (where applicable), and shipping fees, will be clearly displayed on the checkout page before you confirm your order. There are no hidden fees.
- Order Confirmation: Upon successful payment, you will receive an email confirmation with your order details and a receipt of payment. If you do not receive an order confirmation email within a reasonable timeframe, please contact our customer support team for assistance.
4. Payment Troubleshooting
If your payment is declined or fails to process, please check the following:
- Ensure your card details (number, expiration date, CVV) are entered correctly.
- Verify that your billing address matches the address on file with your bank.
- Check that your card has sufficient funds and is enabled for online/international transactions.
If issues persist, we recommend trying a different payment method or contacting your bank.
5. Contact Us
If you have any questions regarding our Payment Policy or encounter any issues during checkout, please contact our support team at team@ikiandkei.com.